Fleet Space Technologies Privacy Policy
Fleet Space Technologies Pty Ltd ACN 607 948 729 (Fleet) takes your privacy seriously and is committed to responsible privacy practices.
Fleet seeks to comply with relevant laws, including the Privacy Act 1988 (Cth) (Privacy Act) and the EU General Data Protection Regulation (GDPR), where applicable.
This policy describes how Fleet manages your personal information including details of what types of personal information Fleet collects, how Fleet collects your personal information, the purposes for which Fleet uses your personal information and to whom your personal information is disclosed.
What is personal information?
In this policy “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.
What types of personal information do we collect?
The types of personal information Fleet collects about you will depend on the purpose for which the information is collected. The types of personal information that Fleet may collect generally comprises names and contact details.
Fleet may also collect additional personal information such as employment history, date of birth and government related identifiers such as tax file numbers, with respect to contractors and prospective employees.
Fleet does not collect sensitive information.
Fleet also collects general analytics and other technical information (such as your IP address, device type, unique device identification numbers, browser type, version and language, operating system, geolocation data, browsing preferences, pages viewed while browsing the websites, page access times and referring website address and usage of Fleet's websites https://www.fleet.space/ and https://nebula.fleet.space (Websites) or products) arising from your use of the Websites.
This information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are on our Websites.
In addition to the types of personal information identified above, Fleet may collect personal information as otherwise permitted or required by law.
How do we collect personal information?
Fleet will usually collect your personal information directly from you, including when you:
In some cases Fleet may also collect personal information from third parties such as:
You may deal with us anonymously or using a pseudonym when you access many aspects of the Websites or making inquiries through the Websites or by telephone, if you do not require a response from us. However, to access Fleet's customer support features or for us to respond to inquiries, we require certain contact details from you. We generally need your personal information in order to transact with you.
Cookies
We use "cookies" and similar tracking technology, such as web beacons and authentication tokens on our Websites. A "cookie" is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you.
Cookies can be "persistent" (cookies that stay on your browser until you delete them or else your browser deletes them based on the duration period set in the cookie) or "session" (cookies which are erased when you close your browser). Fleet uses session cookies and persistent cookies on the Websites.
By using the Websites, you are consenting to the use of cookies and other tracking technologies in accordance with this Privacy Policy.
If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our Websites, but it may impact your user experience of the Websites.
Such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our Websites and our goods and services. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual's consent.
Fleet uses third party providers to provide us with web analytics services, such as Google, Squarespace and Autopilot. These providers collect information on how individuals use our Websites. These providers may use cookies and other technology such as clear gifs or web beacons to obtain such information. This allows us to improve our Websites and our services. Please refer to the privacy policies of these entities on their websites, for more information on their privacy processes.
Why do we collect, use and disclose personal information?
In general Fleet collects, uses and discloses your personal information for purposes connected with its business operations.
Fleet will only collect, use, and disclose personal information about you if it has lawful basis to do so, for example:
Fleet may use or disclose your personal information:
Some of the specific purposes for which Fleet collects, uses and discloses personal information are as follows:
If Fleet is unable to collect your personal information then Fleet may not be able to provide you with the products, services and opportunities that depend on the collection of that information.
To whom do we disclose personal information?
Fleet may disclose your personal information to third parties in connection with the purposes described above.
This may include disclosing your personal information to the following types of third parties:
If Fleet discloses your personal information to third parties it will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in Fleet's agreement with a third party service provider to which Fleet discloses your personal information.
Does personal information leave Australia?
Fleet stores personal information in servers located in Australia and in the Netherlands as well as through third party service providers located overseas, such as in the United States of America. Fleet may disclose your personal information to overseas recipients, such as to its subsidiaries, subscribers, resellers and service providers located overseas, in order to provide its products and services and to obtain services. Such overseas recipients may be located in different countries which are likely to include the Netherlands, the United States.
Except where an exception applies under the Privacy Act or other relevant legislation, Fleet will take reasonable steps to ensure that overseas recipients to whom Fleet discloses personal information do not breach the Australian Privacy Principles stated in the Privacy Act, and any other relevant legislation relating to privacy and data security, in relation to such information.
How do we protect your personal information?
Fleet engages service providers to store your personal information, including Amazon Web Services (AWS), Recurly, Autopilot and Google. Fleet recommends that you review these companies' privacy policies to understand how they use and store your personal information.
Fleet will take reasonable steps to keep any personal information it holds about you secure and to protect it from unauthorised access, modification or disclosure and from misuse, interference and loss. Among other techniques, Fleet usually:
However, you acknowledge that the security of personal information transmitted over the internet cannot be guaranteed. Fleet cannot guarantee that any personal information you disclose to Fleet will not become publicly available. Except to the extent liability cannot be excluded due to the operation of statute, Fleet excludes all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
Nothing in this policy restricts, excludes or modifies or purports to restrict, exclude or modify Fleet's obligations under the Privacy Act and any other applicable legislation or any statutory consumer rights you may have under any applicable law including the Competition and Consumer Act 2010 (Cth).
Please notify Fleet immediately if you become aware of any breach of security.
Direct marketing
Fleet may use and disclose your personal information for the purpose of direct marketing to you if:
Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. You can unsubscribe from Fleet's direct marketing, or change your contact preferences, by contacting Fleet (see the "How to contact us" section below) or by clicking on the relevant link at the bottom of any direct marketing emails.
How long do we keep your personal information?
Generally, Fleet will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this policy) unless a longer retention period is required by law.
This means that Fleet will store your personal information for the following periods:
Fleet may retain your personal information for a longer period of time if it is reasonably necessary to comply with Fleet's legal obligations, resolve a dispute or maintain security.
When personal information is no longer required, Fleet will take reasonable steps to delete the personal information from Fleet's systems or de-identify the personal information.
Your rights
How you can seek to access and correct personal information we hold about you
You may seek access to personal information Fleet holds about you by contacting Fleet as described in the "How to contact us" section below.
Fleet will provide access to that information in accordance with applicable legal requirements, subject to certain exemptions which may apply. Fleet may require that the person requesting access provide suitable identification and where permitted by law Fleet may charge a fee for giving access to your personal information.
If the personal information was provided to Fleet by any of Fleet's subscribers or resellers, Fleet may advise the relevant subscribers or resellers of your request and liaise with them about it.
If you become aware that any personal information Fleet holds about you is incorrect or if you wish to update your information, please contact Fleet as described in the "How to contact us" section below.
How you can complain about a privacy issue
You may make a privacy complaint in relation to personal information Fleet holds about you by contacting Fleet as described in the "How to contact us" section below.
If you make a privacy complaint, Fleet's Privacy Officer or another suitable staff member of Fleet will investigate the matter and attempt to resolve it as soon as reasonably possible (usually within 30 days of receipt of the complaint).
If you consider your concerns have not been resolved satisfactorily by Fleet, or you wish to obtain more information on privacy requirements you can contact:
Individuals located in the EU
If you are located in the European Union, you may have the following rights:
Fleet may ask you to provide suitable identification when you seek to exercise any of these rights.
Local exemptions and inconsistency with law
Where local laws allow for an exemption to compliance with certain legal obligations (for example, the employee records exemption in Australia), Fleet may rely on such an exemption.
This policy will not apply to the extent that it is inconsistent with any applicable law.
Changes to this policy
Fleet may change this policy from time to time at its discretion. Amendments to this policy will be posted on the Websites. Your continued dealings with Fleet, for example use of its websites, products or services, will signify your agreement to this policy as amended.
How to contact us
If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by Fleet or would like to request access to or correction of the personal information Fleet holds about you, please contact Fleet's Privacy Officer via email to [email protected] or by post to: Attn: Privacy Officer, Fleet Space Technologies, 8a Myer Court, Beverley SA 5009, Australia. If you are in the EU, and have a query, concern or complaint, or wish to access or correct your personal information, please contact [email protected].
Updated on 28 June 2019
At Fleet Space Technologies (Fleet Space), we satisfy our customers’ needs by creating innovative solutions that deliver high-value customer data and insights, which results in facilitating faster and more accurate decisions.
We are committed to meeting all applicable requirements and continually improving our Quality Management System (QMS). Our QMS provides the framework for how we enhance and measure the quality performance of our processes, products, and services. We establish our quality objectives for the QMS through our strategic planning process.
Fleet Space complies with International standards, including ISO:9001:2015. Fleet has a quality management system (QMS), quality policy, and processes to address new product introduction, change management, corrective actions, and more.
Fleet complies with the following standards and international requirements:
We consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.
If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
Please do the following:
What we promise:
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.